REFUND AND RETURNS POLICY
Effective Date: April 1, 2026
Our Approach to Refunds
Living Grace Homes is a transitional shared housing program providing short-term and long-term bed-based residency in Phoenix, Arizona. Unlike traditional retail or e-commerce businesses, the services we provide are residential in nature and are governed by applicable Arizona law as well as the specific terms outlined in each resident’s individual residency or intake agreement.
We understand that financial circumstances can shift unexpectedly, and we approach all payment-related matters with compassion and fairness. This policy is designed to be transparent and consistent so that all residents and their families know exactly what to expect when it comes to payment, departure, and any applicable refunds.
Accepted Payment Methods
Living Grace Homes currently accepts the following forms of payment:
Social Security Income and Social Security Disability Insurance (SSI/SSDI), administered through the U.S. Social Security Administration and subject to any applicable benefit regulations. Veterans Benefits, including housing assistance administered through the U.S. Department of Veterans Affairs. Housing Subsidies from federal, state, or locally administered housing assistance programs, including any programs coordinated through the Arizona Department of Housing (ADOH) or Maricopa County housing authorities. Private Pay using personal funds from the resident or their authorized family representative.
All payment arrangements are confirmed during the in-person intake process. Any questions about accepted payment methods prior to intake may be directed to our office at 928-324-1100 or info@livingracehomes.com.
Advance Payments and Deposits
Where applicable, Living Grace Homes may collect an advance payment or initial contribution at the time of or following the completion of the intake process. Any advance payments collected are applied directly to the resident’s first period of stay and are not considered security deposits in the conventional legal sense unless explicitly stated in writing in your residency agreement.
Any advance payment that is clearly designated as a security deposit in your written residency agreement will be handled in accordance with A.R.S. Section 33-1321, which governs the collection, retention, and return of security deposits in Arizona residential tenancies. Under that statute, security deposits are to be returned, along with an itemized written statement of any deductions, within 14 business days following the termination of the residency.
Refund Eligibility
Refunds at Living Grace Homes are evaluated on a case by case basis and are subject to the following general guidelines:
If a prospective resident submits an application or completes the intake process but is ultimately not approved or accepted into the program, any payment collected in advance will be returned in full within a reasonable time, not to exceed 14 days from the date of the decision, provided that no services have been rendered.
If a resident voluntarily vacates the premises before the end of a prepaid period, a prorated refund may be issued for the unused days of the period, less any amounts owed for damages beyond normal wear and tear, unpaid fees, or outstanding obligations under the residency agreement. The determination of prorated amounts will be made in good faith by Living Grace Homes administration and communicated in writing to the departing resident or their authorized representative.
If a resident is asked to leave due to a violation of house rules or the terms of their residency agreement, no refund will be issued for any unused portion of a prepaid period, as the early termination is attributable to conduct inconsistent with the terms agreed upon at intake.
If payment was made through a housing subsidy or government benefit program, any refund obligations may be subject to the rules and regulations of the administering agency, and Living Grace Homes will cooperate fully with any required reimbursement or adjustment process.
Non-Refundable Items and Fees
Any non-refundable fees, if applicable, will be clearly disclosed in writing at the time of intake and prior to payment. These may include administrative processing fees or program enrollment costs that are consumed regardless of residency outcome. Living Grace Homes is committed to full transparency about any such fees before they are charged.
Dispute Resolution for Payment Matters
If you believe a refund has been incorrectly withheld, partially withheld, or that a payment has been incorrectly applied, we encourage you to contact us directly at info@livingracehomes.com or by calling 928-324-1100 so that we can resolve the matter promptly and amicably. Most billing concerns can be resolved through direct communication with our administrative team.
If an internal resolution cannot be reached, residents have the right to pursue remedies through the Arizona Residential Landlord and Tenant Act (A.R.S. Title 33, Chapter 10), the Arizona Attorney General’s Consumer Protection Division, or through small claims proceedings in the Maricopa County Justice Court where the monetary amount qualifies under Arizona’s small claims jurisdiction limits.
Payments Through Government Programs
We recognize that many of our residents rely on housing assistance from the Veterans Administration, Social Security Administration, or state-administered housing subsidy programs. Any payment discrepancies, delays, or modifications that arise from changes in benefit status, benefit processing timelines, or program policy changes outside the control of the resident will be handled with patience, good faith, and open communication. We will work with residents and their benefit administrators to ensure that residency is not disrupted solely due to administrative processing delays.
Policy Updates
This Refund and Returns Policy may be updated periodically to reflect changes in our program, applicable Arizona law, or federal housing regulations. Updates will be posted on our website with a revised effective date. Residents are encouraged to review this policy at the time of intake and during any renewal of their residency agreement.
Contact Information
For all billing, payment, and refund inquiries, please contact:
Living Grace Homes 1801 E. Camelback Road, Suite 102 Phoenix, Arizona 85016
Phone: 928-324-1100
Email: info@livingracehomes.com